Type of processing |
Grounds for using personal information |
Grounds for special categories |
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To assess your insurance application and provide a quote (or a quote you're named in) |
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To verify your identity or carry out fraud, credit and anti-money laundering checks for an insurance application or to provide a quote (or a quote you're named in) |
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To set up your insurance policy (or a policy you're covered on) |
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To set up a loan or monthly payment plan |
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To communicate with you to manage queries and resolve any complaints you might have |
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To comply with our legal or regulatory obligations |
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To make sure we consider any customers who may be in a vulnerable circumstance |
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To manage any claims you make under your insurance policy (or a policy you're covered on) |
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When involved in an accident with a Hastings customer we search prior quote data for enhancement of the third party's contact details (for example, to locate missing telephone numbers). |
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Using driving data to monitor driving practices |
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To assist in risk modelling and renewal pricing of products |
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To prevent and investigate fraud on an ongoing basis |
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For debt collection purposes |
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To provide improved quality, training and security (e.g. through recorded or monitored phone calls to/from us, or customer satisfaction surveys) |
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Managing our business operations (e.g. keeping accounting records, analysing financial results, meeting audit requirements, receiving professional advice, and holding our own insurance) |
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For insurance administration purposes including trend analysis, actuarial work, pricing analysis, analysis of customer experience, planning service delivery, risk assessment, and costs and charges |
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To send you marketing materials about our products and services (with your permission) |
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Type of processing |
Grounds for using personal information |
Grounds for special categories |
---|---|---|
To manage claims |
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To verify your identity, prevent and investigate fraud |
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To comply with our legal or regulatory obligations |
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To communicate with you in any way and/or resolve any complaints you might have |
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To provide improved quality, training and security (e.g. through recorded or monitored phone calls to/from us or customer satisfaction surveys) |
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We won't process your special categories of information for this purpose |
Managing our business operations (e.g. keeping accounting records, analysing financial results, meeting audit requirements, receiving professional advice and holding our own insurance) |
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We won't process your special categories of information for this purpose |
For insurance administration purposes including trend analysis, actuarial work, pricing analysis, analysis of customer experience, planning service delivery, risk assessment and costs and charges |
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We won't process your special categories of information for this purpose |
Type of processing |
Grounds for using personal information |
Grounds for special categories |
---|---|---|
To investigate and manage claims made under an insurance policy |
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To comply with our legal or regulatory obligations |
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To prevent and investigate fraud |
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For business processes and activities including analysis, review, planning and transactions |
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We won't process your special categories of information for this purpose |
Type of processing |
Grounds for using personal information |
Grounds for special categories |
---|---|---|
Communicating with you and responding to any enquiries you have |
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We won't process your special categories of information for this purpose. |
Monitoring usage of our website |
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We won't process your special categories of information for this purpose |
Under data protection law you have a number of rights in relation to the personal information we hold about you. You can exercise these rights by contacting us. We won't usually charge you in relation to a request.
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The right to access your personal information |
You're entitled to a copy of the personal information we hold about you and certain details of how we use it. We'll usually provide your personal information to you in an email unless you request otherwise. |
The right to rectification |
We take reasonable steps to make sure the information we hold about you is accurate and, where necessary, up-to-date and complete. If you believe there are any inaccuracies, discrepancies or gaps in the information we hold about you, you can contact us and ask us to update or amend it. |
The right to erasure |
This is sometimes known as the 'right to be forgotten'. It entitles you, in certain circumstances, to request your personal information be deleted. For example, where we no longer need your personal information for the original purpose we collected it for or where you have exercised your right to withdraw consent. While we will assess every request, there are other factors that will need to be taken into consideration. For example, we may not be able to erase your information as you've requested because we have a regulatory obligation to keep it. |
The right to restriction of processing |
In certain circumstances, you're entitled to ask us to stop using your personal information, for example where you think the personal information we hold about you may be inaccurate or where you think we no longer need to use your personal information. |
The right to data portability |
In certain circumstances, you can request we transfer personal information you've provided to us to a third party. |
The right to object to marketing |
You have control over the extent to which we market to you and the right to request we stop sending you marketing messages at any time. You can do this either by clicking on the 'unsubscribe' link or button in any email we send you or by contacting us using the details set out in section 10. Even if you exercise this right because you do not want to receive marketing messages, we may still send you service related communications where necessary. |
The right to object to processing |
In addition to the right to object to marketing, in certain circumstances you'll also have the right to object to us processing your personal information. This will be when we're relying on there being a legitimate interest to process your personal information. In some circumstances, we will not be able to cease processing your information, but we'll let you know if this is the case. |
Rights relating to automated decisions |
If you've been subject to an automated decision and don't agree with the outcome, you can ask us to review it. |
The right to withdraw consent |
Where we rely on your consent in order to process your personal information, you have the right to withdraw such consent to the further use of your personal information. We'll advise you of this at the point of collection of your data. |
The right to lodge a complaint with the ICO |
You have a right to complain to the Information Commissioner's Office if you believe that any use of your personal information by us is in breach of applicable data protection laws and/or regulations. More information can be found on the Information Commissioner's Office website. This will not affect any other legal rights or remedies that you have. |